Mental Health and Wellbeing is top priority for Direct Line Group and we are committed to making sure that both customers and employees have access to help and support when they need it.

Our Doncaster and Leeds Bereavement Support Teams are a key part of helping people through difficult times and are specially trained to support customers when dealing with losing a loved one. It can be a very stressful time for some, and people have very different needs and levels of support which is why each customer is assigned one point of contact who can help them through every step of the process. 

Alongside our Bereavement Support Teams, we also provide referrals to Health Assured who we’ve partnered with to provide services such as counselling, legal guidance and practical information related to mental health and well-being for employees and customers. Through working with Health Assured we can provide the necessary support through access to trained counsellors and a network of support organisations.

Jade Burke, Doncaster Bereavement team leader at Direct Line Group, commented: “I am so proud to be part of such a caring, passionate, dedicated, fun and talented team let alone be able to lead them. I’ve never met a group of people so motivated on making an impact not only on the company they work for but also the industry they work in!”