"Looking after our customers, employing great people and ensuring they flourish, tackling climate change, operating within a strong society and having a reputation for high standards of governance; these are not nice-to haves, they are foundations for our future success.".
Penny James, CEO at Direct Line Group
At Direct Line Group we’re aiming to build the insurance company of the future. We understand that being a sustainable business for the long term is about ensuring we have the foundations we need for success.
For us sustainability is customers at the heart of everything we do, being well served by a diverse and thriving team, in a business with exemplary governance, while operating within in a strong society where the impact of climate change is being tackled.
The sustainability priorities of our stakeholders and business
When we created our sustainability strategy two years ago, our work was informed by an analysis of the issues affecting our business and a survey of our stakeholders’ opinions as to the relative importance of each of those issues. The stakeholders included customers, suppliers, investors, commercial partners, non-governmental organisations and policymakers. The diagram to the right highlights the priorities identified within each sustainability pillar. Our sustainability strategy is always evolving to meet future challenges and we are committed to enhancing our approach, so that we take into account the expectations of external stakeholders and the needs of the business
United Nations Sustainable Development Goals
The United Nations created a number of Sustainable Development Goals (“SDGs”) in 2015 focused on achieving a better and more sustainable future for all. The goals address numerous global issues such as fighting inequality, helping to end poverty and tackling climate change. Aligned with our sustainability pillars, we contribute to several of the SDGs through our work across the Group.
Click here to see our external memberships and partnerships: External Ratings and Memberships - Direct Line Group
Download our Sustainable Report 2021 to read more about how we are building a sustainable business