We have been made aware of potentially fraudulent activity where members of the public are claiming to represent our organisation or organisations we work with. Please click here to find out more details about these scams and what to do if you are contacted. 

We believe that by working sustainably we strengthen Direct Line Group for the better and create value for our customers, people, society and the planet.

At Direct Line Group we’re aiming to build the insurance company of the future. We understand that being a sustainable business for the long term is about ensuring we have the foundations we need for success.

For us sustainability means putting our customers at the heart of everything we do, being well served by a diverse and thriving team, in a business with exemplary governance, while operating within a strong society where the impact of climate change is being tackled.

Download our Sustainable Report to read more about how we are building a sustainable business 

In 2022, we continued to put in place sustainable initiatives to strengthen the business, whether it’s being brilliant for customers, being an inclusive employer, giving back to our communities, protecting the planet or maintaining high standards of governance. The wheel below highlights how our five-pillar sustainability strategy aligns to the United Nations Sustainable Development Goals (“SDGs”) and the table below shows material issues which take into account our broad range of stakeholders. 



Click here to see our external memberships and partnerships: External Ratings and Memberships - Direct Line Group