We have been made aware of potentially fraudulent activity where members of the public are claiming to represent our organisation or organisations we work with. Please click here to find out more details about these scams and what to do if you are contacted. 

Putting back what we take out

We stand for a greener planet because we're all in it together, it's our responsibility, and tackling climate change benefits our business, our people and society. We want to protect our business from the impact of climate change and give back more to the planet than we take out.

We believe in supporting customers to make the transition to a low carbon world, climate risk mitigation, and in playing our part in reducing our carbon footprint.

There are three steps which guide our approach:

Step 1

Disclose to track progress

We disclose our carbon emissions because it’s how we hold ourselves to account and helps us to find practical solutions to reduce our footprint. We have measured and disclosed our Scope 1 and 2 emissions since 2013 and in recent years made it clear how these emissions are split between our office sites and accident repair centres. We have also expanded the categories we report under Scope 3, including our Supply Chain, and for the second year running, our Homeworking emissions, recognising that more colleagues are working from home.

Step 2

Commit to tangible actions

We signed up to Race to Zero where companies set emission reduction targets in line with limiting global warming to 1.5 degrees. We have set ambitious Science-Based Targets, approved by the Science Based Targets initiative (“SBTi”), as we aim to become a Net Zero business by 2050. The most carbon intensive areas of our business – our accident repair centres, supply chain and investments – all have plans in place.

Step 3

Offset while we reduce

While we transition to Net Zero, we currently offset emissions under our direct control by investing in three carbon reduction projects around the world. While we transition to Net Zero, we currently offset our Scope 1 and 2 emissions as well as elements of our Scope 3 emissions under our direct control by partnering with Climate Impact Partners, (previously known as ClimateCare) , an organisation that is dedicated to tackling climate change and improving lives by financing, developing and managing carbon reduction projects.

What does Net Zero mean for us?

We aim to become a Net Zero business by 2050. Our plan covers operational emissions (Scope 1 and 2) and our investments.

Our approved SBTi plans

We have now stepped up our ambitions. In November 2022, we were delighted to become one of the first personal lines general insurers in the UK to have our Science-Based Targets approved by the SBTi, meaning we now have ambitious carbon reduction plans on which we will publicly report our progress each year. We have greater understanding of our carbon footprint. A proportion of our Scope 1 and 2 carbon emissions comes from our offices and accident repair centres, where we have the largest insurer-owned garage network in the UK supporting motor customers. We have five Science-Based Targets – one target covers our operational emissions and a further four targets cover our investment portfolio. The five Science-Based Targets approved by the SBTi and which we are targeting are:

Our Science-Based Targets




How we do it

Operational emissions (Scope 1 and 2)

Our buildings and garage network Including our 22 accident repair centres, the largest insurer-owned network in the UK

1. Reduce emissions 46% across our office estate and accident repair centres by 20301

  • Electrifying heating and cooling systems using renewable energy.
  • Replacing diesel with hydrogenated vegetable oil in recovery trucks.
  • Removing gas consumption in spray paint booths by moving to renewable electricity
Investment portfolio (Scope3)

Corporate Bonds

The largest asset class in our investment portfolio and typically short duration holdings.

2. Align our Scope 1 + 2 portfolio temperature rating to 2.08°C by 2027,3, 4

3. Align our Scope 1, 2 + 3 portfolio temperature rating to 2.31°C by 20273,4

  • Tilt reinvestment towards companies taking serious action to reduce emissions. 
  • Work with our external investment managers to engage with investees to encourage ambitious emission reduction target setting.


Commercial Property

A relatively small allocation within the investment portfolio consisting of prime UK commercial properties.

Real Estate Loans

A small allocation within the investment portfolio consisting of short dated loans backed by UK commercial properties

4. Reduce emissions from our commercial property portfolio 58% per square metre by 20301,5

5.  Reduce emissions from our real estate loans portfolio 58% per square metre by 20301,5

  •  For commercial property, our external asset manager aims to improve the energy efficiency of buildings, engage with tenants to disclose energy use data (implementing green lease clauses where possible), encourage tenants to set emissions reduction targets, including Science-Based Targets.
  • For real estate loans, our external managers will encourage borrowers to improve the energy efficiency of buildings, and to take energy efficiency of buildings into account when originating loans, and the ability of the borrower to share tenant energy use data.


For more information on the five Science-Based Targets approved by the SBTi which we are targeting, click here

Group emissions

We believe accurate measurement and transparency can guide the business in making targeted interventions as part of our carbon reduction strategy. We implemented a number of test and learn activities, and continue to innovate and explore a range of solutions. We have provided a comparison of emissions data for Scope 1, 2 and 3 with greater clarity of the activities under our direct control, as well as our supply chain emissions. 100% of the emissions reported in the table on page 69 of the Annual Report 2022 relate to our operations, all of which are based in the UK. The data is reported in compliance with the SECR requirement to disclose annual global GHG emissions. Click here for more information.


Scope 1: This covers direct emissions from owned or controlled sources. For example, our office sites throughout the UK using gas boilers, the paint booths in our Auto Services sites currently relying on gas powered processes, and our fleet vehicles.

Scope 2: These are indirect emissions. They are emissions associated with the production and transmission of energy we eventually use as a company across our office and Auto Services sites. For example, the production of the electricity we buy to heat and cool our buildings generates emissions

Scope 3: These are indirect emissions that occur in the value chain to support our company operations. For example, employee commuting, activities related to the disposal of waste, and the goods and services we purchase to fulfil customer claims as part of our supply chain. 


Scope 1 2022 2021 2020 

2019 baseline

Office sites 1,023 1,220 1,339  1,418
Auto service 5,506 6,777 6,472 7,981
Total (tCO2) 6,529 7,997 7,811 9,399
Scope 2 2022    2021          2020


  Location-based  Market-based Location-based1 Market-based1 Location-based1 Market-based1 Location-based1 Market-based1
Office sites 1,089 0 1,372 0 2,176 0 4,516 0
Auto services 1,364 0 1,783 0 1,710 0 2,093 0
 Total (tCO2) 2,453 3,155 3,886                                                   6,609
Total Scope 1&2 (tCO2e) 8,982 11,152 11,697 16,008
   Of which: office sites (tCO2e) 2,112 2,592 3,515 5,934
   Of which: auto services (tCO2e) 6,870 8,560


Scope 3 emissions under our direct control 2022     2021 2020 2019    
Fuel and energy-related activities 1,518 2,586 2,332 2,459
Waste generated in operations 2,523 1,990 413 3,358
Business travel – Air travel 195 28 198 928
Business travel – Hotel night stays 120 34 75 469
Business travel – rail  160 29 63 410
Employee commuting2 7,227 5,962 1,450 3,176
Of which: homeworking emissions4 5,583 5,501 - -
Upstream leased assets 189 110 63   514
Upstream transportation and distribution of auctioned vehicles  1,890 655 625  4,173
Total (tCO2e)  1,552 964 -
Total emissions under our direct control (tCO2e)4 15,374 12,358 5,219 15,487
Total emissions under our direct control (tCO2e)1,2,8 24,356 22,545 16,916 31,495 
Scope 3 – supply chain 2020 2019 baseline  2022    2021 2020 2019 baseline
Total procured goods and services (tCO2e)5   244,316 268,696 144,114  249,929
Direct Line Group carbon footprint (operational control)        
Total (tCO2e)  268,672 291,241 161,470  325,575 
Of which: under our direct control4 24,356 22,545 16,916 31,495 

Taking action with our supply chain

In 2021, we launched our Supply Chain Sustainability Programme, outlining our plan between now and 2030 to engage and influence suppliers so we can make the transition to a pathway consistent with a 1.5°C scenario. This programme includes our Sustainable Sourcing Approach, encouraging our principal suppliers within our direct control to sign up to SBTi targets or an equivalent. We are also requesting information on what efforts firms have made to measure their carbon footprint across Scopes 1, 2 and 3 and their plans to reduce emissions, including targets, so we can evaluate whether it is viable to change our sourcing approach on appropriate contracts. We have also chosen to set an internal emissions reduction target while we wait for the publication of the Science-Based Net Zero Targets for Financial Institutions from the SBTi, which is expected later in 2023.


This year, we funded tree planting on a flood prevention scheme in Yorkshire to replace the trees we remove when home insurance policyholders make subsidence claims6.

Working in partnership with nature recovery charity Heal, we also provided a loan to acquire a 460 acre site near Bruton in Somerset to support rewilding of the land.

Energy efficiency measures7

In 2022, we continued to invest in energy efficiency measures and focus on the most carbon-intensive areas of the business which will help us work towards meeting our Science-Based Targets. Building on last year’s activity, we have:

  • Rolled out our hydrogenated vegetable oil (“HVO”) trial in our recovery trucks to 90% of our Auto Services sites. This has saved 543 tCO2e in 2022.
  • Fitted energy-saving LED lighting to a further six repair centres meaning nearly 70% of our Auto Services sites have now received these upgrades.
  • Installed a Power Factor Corrector in our Birmingham Auto Services site to maximise the efficiency of our electrical supply on-site. In 2021, installation at our Crawley repair centre delivered a 13% improvement in energy efficiency.


1. Compared to a 2019 baseline.

2. Covering 75% of our investment and lending activities by monetary value as of 2019.

3. Using a Temperature rating method, we’ve targeted to align our Scope 1 + 2 portfolio temperature score from 2.44°C in 2019 to 2.08°C by 2027 and our scope 1 + 2 + 3 portfolio temperature score from 2.80°C in 2019 to 2.31°C by 2027.

4. The temperature score for corporate bonds is the implied level of warming above pre-industrial levels to which our corporate bond portfolio is aligned based on the CDP’s temperature rating methodology.

5. Commercial real estate targets were set using the SBTi sectoral decarbonisation approach for real estate which uses the IEA ETP 2017 Beyond 2°C scenario.

6. Yorkshire Flood Alleviation Scheme at Broughton Hall Estate as part of a rewilding project to help grow the White Rose Forest

7. Data is reported in compliance with the SECR requirements (see page 85 of the Annual Report 2022).

8. Total of Scope 1 and 2 emissions and Scope 3 emissions under our direct control.