*Includes Direct Line, Churchill, Privilege and partner brands: RBS, NatWest and Prudential © GfK Financial Research Survey six months ending January 2018, 14,063 adults interviewed for motor insurance and 12,214 for home insurance.

Approach

Our approach to Corporate Social Responsibility (“CSR”) helps us put society’s interests at the heart of our business.                                                    

Sustainability

At the heart of our strategy is our vision to create a world where insurance is personal, inclusive and a force for good.                                          

approach landing page

Customers

Earning our customers trust by demonstrating how we are acting in their best interests                                                                                                                                                                                                                                            

People

Our people strategy supports our business strategy, ensuring we have capable, skilled and engaged people who can help make buying insurance much easier and better value for our customers.

Society

Now more than ever do we need to use our expertise to improve the outcomes for society and the communities we serve.                                                                                                                                                                                

Governance

The Board is committed to underpinning all of the Group’s activities with the highest standards of corporate governance. 

Planet

We're committed to playing our part in helping the UK become sustainable, low carbon economy. 

See our policies and statements here