Penny James, Direct Line Group CEO said:

“On behalf of Direct Line Group, I extend our condolences to the Royal Family on the death of Her Majesty Queen Elizabeth II.  This is a sad moment for us all and I know customers and colleagues alike will be reflecting on the passing of a monarch who had been an unchanging presence throughout the entirety of most of our lives. I have been thinking about the late Queen’s resilience in her lifelong service to our country. Coming to the throne at a time when very few women were head of anything let alone Head of State must have been daunting, but over the next 70 years she was resolute in doing her duty. She has been and will always be an inspiration.”