Covid-19-Help and support for our customers
Helping our customers in these unprecedented times is our priority.
As a result of our home working policy and the exceptionally high volume of calls, we have made changes to our services to ensure we can help our vulnerable and existing customers as quickly as possible.
For now, we will be taking all new business online and we are asking our existing customers to really think before they call the phone line so that we can prioritise customers who have an urgent claim that needs to be dealt with without delay.
We are asking customers who find themselves in immediate financial difficulty in respect of paying for their insurance this month to speak to us as soon as possible, as this gives us the best chance of providing support.
We have set up Covid-19 pages on each of our brand websites which houses frequently asked questions and advice for our customers. If you are an existing customer and have questions about your renewal you can also use our online systems via the brand pages.