Paul Nightingale has been appointed by Direct Line Group (DLG) as Director of Network, Fulfilment & Supply Chain, Claims. Paul’s role will cover the effective and efficient delivery of services to customers and claimants and reports to Steve Maddock, Managing Director, Claims.

Paul joins DLG following five years at RSA, where he was Managing Director responsible for their repair centres and strategic relationships. Previously to this he spent six years at Unipart and has worked at a senior level across a number of commercial roles in the automotive industry. He brings his extensive knowledge of supply chain and business performance management to the Claims team at DLG.

Commenting on his appointment, Steve Maddock said: “We have a stretching set of objectives to deliver in Claims as we move forward on our transformation journey; I’m confident that Paul’s broad industry experience will help us to do this.”

The appointment comes as DLG continues to focus on rebuilding its competitive advantage, following the completion of the first phase of its transformation plan. Phase one saw the return to profit in 2011 and the implementation of certain pricing, claims and cost initiatives. Paul will join DLG in July 2012.