Building a
Sustainable Business

When we created our sustainability strategy two years ago, our work was informed by an analysis of the issues impacting our business and a survey of opinion amongst our stakeholders as to the relative importance of each of those issues. The stakeholders included customers, suppliers, investors, commercial partners, non-governmental organisations and policymakers that the business interacts with.

That analysis continues to guide our work within our five-pillar sustainability strategy, and to inform many of the Group's external partnerships.

Alongside our aim to have high standards of governance we have prioritised:

1. Meeting customer needs each and every day
2. Investing in and supporting our great people
3. Realising the potential of data and technology
4. Understanding and managing the impact of climate change