Risk Behaviours and Attitudes

The Risk Function uses the Assessment of Risk Behaviours and Attitudes (ARBA) to keep driving improved attitudes and behaviours across the Group, and the Risk Communications Plan to ensure that there is a consistent understanding of risk management and the concept of risk ownership throughout the Group.

The ARBA approach was developed jointly by Risk and Group Audit (GA) functions to assess the Group’s risk behaviours and attitudes. ARBA makes use of a number of indicators, including the various interactions Risk and GA have with the organisation during the year, observations from individual GA audits, observations from committees and risk and action management.  Risk and GA use these observations to form a view of the Group’s position across various areas including:  tone from the top, decision-making and the Risk Management Framework as well as the Group’s response to Covid-19 and the implementation of the Group’s new ways of working as part of the business transformation programme.

In 2020, the Plan featured a programme of activity to reinforce the message that risk is everyone’s responsibility. It involved staff awareness campaigns and feature articles on the internet. 

A major part of the 2020 Risk Communications Plan was the imaginative ‘Risk Heroes’ campaign which enabled members of staff to harness social media and mobile phone photograph filters.  The approach enabled Risk to engage with colleagues about the importance of risk management in an interesting and conversational way, and was the most successful campaign of its kind for the Group, garnering over 3600 click-throughs and online interactions.

The Risk Communications Plan was supplemented by other mechanisms such as training for the business and other business as usual activity. As a result of this, Risk increased its visibility, increased staff understanding of risk and built relationships across the Group.