At DLG, we are aware that vital action is needed to address climate change. And we are determined to make our own contribution to tackle this issue. Our ‘Reduce, Reuse, Recycle’ strategy guides the company in meeting our objectives to reduce the company’s environmental impact.

Simple changes have proven successful:

  • Introducing ‘travel free weeks’ has contributed to reducing our CO2 emissions
  • Diverting 100% of office waste from landfill
  • Maintaining our commitment to source 100% of our electricity from renewable sources – as we’ve done every year since 2014



All our environmental policies are ultimately approved by our Senior Management and lead by our Chief Executive Officer, Penny James. We also conduct waste audits and compliance audits of all our sites to review performance and progress against our targets.. 


Our Bristol office, The Core, has given colleagues a variety of new workspaces to support collaboration and flexible working, all in a fully refurbished building half the size of our previous site.

Environmental considerations were central to the design. LED lighting, new chillers, heating, ventilation and an air conditioning system have made the site more energy efficient. The refurbishment has also introduced greater connectivity giving colleagues more opportunity to hot desk and work from home. Run costs are now 55% lower.

Vegware products were introduced in March 2019, to provide a plastic free catering solution. Bristol colleagues have embraced this change and it‘s been very successful so far. The catering products such as food containers, drink cups and cutleries are made from plant-based materials which are then fully compostable after use.  These are collected as food waste and taken to a local farm in Gloucestershire for composting.  We are working on rolling out these initiatives further to other sites as well.

The Core is the latest example of how we are looking to shape our technology and workspaces for the future, while meeting our environment objectives. We are proud it has reduced our carbon emissions by 15%.

Environmental Champions

To further entrench the importance of sustainability across the company we have appointed at least one ‘Environmental Champion’ at each of our core sites.

Working with the Institute for Environmental Management they have received accredited training on sustainability issues within the workplace. Together with their local property teams and centrally with our CSR and Sustainability managers , they devise and put in place new initiatives and programmes. These aim to raise awareness of the key issues, change behaviour and ultimately reduce DLG’s environmental impact. 

Recycling coffee cups

The popularity of coffee presents a recycling challenge for a company our size.

That’s why we have partnered with an innovative company called Simply Cups which works with companies to help them segregate the plastic film that can make recycling difficult. Simply Cups collects and sends our disposable coffee cups to a specialist processor where the materials are then produced into other items. After a successful pilot in our Bromley office, we rolled out Simply Cups to our other core sites and this past spring installed five new picnic tables in break out areas in Bromley, made from the recyclable Simply Cups.  


In 2019 Group-wide greenhouse gas ("GHG") emissions were 13,931 tonnes of carbon dioxide equivalent ("CO2e"). 

Year  ("GHG") emissions
 2019 13,931 
2018 16,669
2017 17,399
2016 19,315
2015 22,611
2014 27,308
2013 29,127

Emissions are calculated in accordance with the Greenhouse Gas Protocol and include Scope 1 and Scope 2 emissions. We have targeted a 57% reduction in absolute GHG emissions by the end of 2020 against a 2013 baseline, and at the end of 2019 our overall reduction reached 53%

Our emissions data has been externally verified by Ecometrica. The Assurance Statement can be found here.

We communicate the details of a carbon management programme through the Carbon Disclosure Project and this year achieved a rating of ‘B’.

Energy use is the main cause of our emissions. In absolute terms, we have reduced our emissions significantly after rationalising and implementing an energy-savings plan across our estate over the last five years. This covered building management, air-conditioning, heating and lighting, for instance. We are targeting a 30% like-for-like reduction in the Group’s energy use by the end of 2020 against a 2013 baseline, and at the end of 2019 our overall reduction reached 20%.

Throughout 2019, 100% of the Group's UK electricity was from renewable sources (renewable energy is delivered via an electricity supply contract backed by Renewable Energy Guarantees of Origin (REGO) certificates). We are proud that we have been 100% renewable since 2014 and plan to continue to do so.


We continually seek opportunities to improve our systems for managing waste.

In 2019, our recycling rate excluding paper (which continues to be 100% recycled)  improved from 82.5% in 2018 to 97.7% in 2019. This is due to improvements across our Auto Repair Centres. 

Carbon Disclosure Project

The Group has taken meaningful steps to reduce its carbon emissions. The Group communicates the details of its carbon management programme through the Carbon Disclosure Project. Further details of the Group’s rating can be found here.

ISO 14001 certification

Our environment management system provides a framework to help us oversee our environmental responsibilities efficiently and meet our targets. DLG offices are accredited to ISO14001:2015 – an international standard – and confirmed by external auditors.