Our performance

2014 CSR KPIs

Category Indicator Units 2014 Target Outcome
Energy and Environment Energy Use kWh 3% reduction on 2013
(10% by 2016)
2.6%
Energy on Green Tariff % 100% 100%
CO2 Emissions Total/Scope1,2,3 eCO2 3% reduction on 2013
(10% by 2015)
6% reduction in total emissions
Waste (non ARCs) Total tonnes / % recycled <15% to landfill 
[zero to by 2015)
14% to landfill
Waste (ARCs) Total tonnes / % recycled 60% recycled 60% recycled
Copier Paper Use Total tonnes 10% reduction on 2013 56% reduction
Water Use Llitres/employee/day Establish baseline measure Final billing awaited
Employee Experience Riddor Number/trend 17 17
Absence rolling rate % 3.5% 3.18%
Employee Assistance Programme usage % use 5.7% 7%
Enforcement notices Number 0 0
Gender diversity % Increase female representation at senior management level by 2018 2013: 21%
2014: 22%
Employee Opinion Survey % employees >71% 76%
Community Employee Opinion Survey % employees >30% 31%
Employee participation % / amount matched 5% 4.2%
Employee applications % / amount given 2% 1.6%
Business Processes Priority supplier categories tracked number / % 100% 100%
Priority suppliers engaged number / % 100% 100%
Asset Managers signed up to UNPRI % 100% One Manager yet to become a signatory
(expected Q1 2015)

2015 CSR KPIs

Strand Indicator Units Target Outcome
Reduce, reuse and recycle Energy Use % reduction KWH 6% reduction on 2013 (10% by 2016) 8%
Energy on Green Tariff % purchased energy 100% 100%
CO2 Emissions % reduction in total eCO2 10% 17%
Waste (non ARCs)  % recycled 0% to landfill 0% by year end
Waste (ARCs) % recycled 60% 54%
Copier Paper Use % reduction 20%  11%
Proud to be here The proportion of employees who are proud to work here % employees >58% 80%
Employees who agree or strongly agree that they can bring themselves to work % employees 80% 86%
Proportion of employees who tell others this is a great place to work % employees >68% 70%
Proportion of employees who feel in control of their workload and are happy with their work/life balance % employees >63% 70%
Recognised as part of our communities Proportion of employees volunteering or fundraising in Company time % employees 33% 32%
Employee participation in GAYE % employees 5% 4.5%
Proportion of employees supported with grants % employees 2% 2%
Making Society Safer        
 No targets set      
       

2016 CSR KPIs

Strand Indicator Target Outcome
Reduce, reuse and recycle Energy Use 10% reduction against 2013 baseline (like for like) 17%
CO2 Emissions 10% reduction against 2013 baseline (like for like) 17%
Waste (non ARCs) 45% recycled 42%
Waste (ARCs) 60% recycled 61%
Proud to be here The proportion of employees who are proud to work here 70% 87%
Employees who agree or strongly agree that they can bring all of themselves to work 80% 90%
Proportion of employees who tell others this is a great place to work 70% 81%
Proportion of employees who feel in control of their workload and are happy with their work/life balance. 70% / 70% 77%/77%
Recognised as part of our communities Proportion of employees volunteering or fundraising in company time 33% 33%
Employee participation in GAYE 5% 4.1%
Proportion of employees supported via Community Cashback grants 2% 2.3%
Making society safer Percentage of target market reached with 1000 mile message
Percentage of target market who recall the 1000 mile message
Rolled into 2017 targets

2017 CSR KPIs

Strand Target Outcome
Reduce, reuse and recycle Reduce the Group’s energy use by 30% on a like-for-like basis by 2020 against a 2013 baseline On track (18% end of 2017)
Proud to be here
Increase female representation in senior management to 30% by the end of 2019
On track (25% end of 2017)
Recognised as part of our communities
33% of employees to volunteer or fundraise in company time in 2017
Achieved
Making society safer
Reach 100,000 young drivers with our safer driving message and achieve 20,000 downloads of our safer driving App, Shotgun, in 2017
Achieved - 2.4m 17-25 year-olds reached with safer driving message and 23,217 young drivers have downloaded the App

We are currently reviewing our CSR strategy and will publish a fuller range of targets once this work is complete

2018 CSR KPIs

Strand Target  
Reduce, reuse and recycle Reduce the Group’s carbon emissions by 57% in absolute terms and energy use by 30% on a like-for-like basis by 2020 against a 2013 baseline  
Proud to be here Increase female representation in senior management to 30% by the end of 2019  
Recognised as part of our communities 33% of employees to volunteer or fundraise in company time in 2018  
Making society safer Reach 200,000 17 – 25 year olds with our safer driving message and achieve 25,000 downloads of our safer driving App, Shotgun, in 2018  

* We are currently reviewing our CSR strategy and will publish a fuller range of targets once this work is complete