Direct Line Group hosted an investor and analyst insight webinar on claims on Wednesday 30 June at 2.30pm BST where senior members of the claims management team presented on key elements of our claims strategy, followed by a live Q&A session.
1. Introduction - Penny James (CEO)
2. Claims strategy - Jessie Burrows (Managing Director of Customer Sales, Service and Claims)
3. DLG Auto Services - Paul Nightingale (Director of Motor Networks and Engineering Services)
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Claims transformation video
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