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Human rights and diversity

We continue to work towards an environment based on meritocracy and inclusion, where every employee can achieve their full potential, whatever their characteristics.

Our diversity and inclusion practices are in line with the Universal Declaration of Human Rights. Our Ethical Code for Suppliers requires that all our suppliers adhere to the core International Labour Organisation standards.

Our Diversity Network Alliance continues to build visibility throughout the business and externally. The team had a branded presence at various Pride events and a week-long internal focus on work-life balance. It also placed articles on our intranet and discussions on other internal platforms covering many diversity and inclusion issues. Many of our locations organised health and wellbeing events to advise on health and raise mental health awareness.

Gender diversity

As a part of our commitment to gender diversity, we signed the Women in Finance Charter in July 2016. The Charter is a commitment by HM Treasury and signatory firms to work together to build a more balanced and fair industry. It reflects the Government’s, as well as our aspiration, to see gender balance at all levels across financial services firms.

In October 2016 the Group committed to the following internal targets:

  • To increase female representation in senior management to 30% by the end of 2019.
  • To specifically identify 10 talented females at middle management level who will be formally developed for their succession potential during 2017.

These form part of wider activity around diversity which will be measured, though not specifically targeted. The ratio of female to male employees as at 31 December 2015 is shown in the table below with a year on year comparison.

As at 31 December 2015 2014
Female Male Female Male
Directors 3 5 3 6
Senior managers 29 103 27 102
Employees 4,798 5,512 5,334 5,598

To make it easier for our deaf and profoundly deaf customers to communicate with us, we introduced a Video Relay Service (“VRS”). This enables customers to connect to a sign interpreter. The interpreter then contacts our call centre and relays the conversation.

Annual Report & Accounts 2015

Annual Report 2015

Download Annual Report & Accounts 2015 PDF

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