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We continue to focus on building pride in Direct Line Group, encouraging and celebrating the strength of our workforce. Various volunteer groups, such as our Employee Representative Bodies and Local Co-ordination Teams, increase our employees' voice.

Last year we invited employees to participate in research to help shape their future way of working. The research considered how the future working environment, technology and culture could give our people the tools they need to live and work at their best.

We also invested significantly in a new Graduate Programme. The Programme offers opportunities equally to existing employees and new applicants and will help further drive the pipeline of qualified, bright young people coming into our business.

Employee feedback remains an important gauge of how our initiatives affect change. In 2016 our people managers created over 900 action plans to improve their teams' experience. Again this played a major part in significantly improving our engagement score from 60% in 2015 to 73%. The percentage of our employees who are proud to work for the Group also increased from 80% in 2015 to 87%, while 81% tell others that the Group is a great place to work (70% in 2015).

Annual Report & Accounts 2016

Download Annual Report & Accounts 2016 PDF

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