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In 2015, we continued developing and championing our various volunteer groups, such as Employee Representative Bodies, Community and Social Committees, Local Coordination Teams, Health and Safety Representatives, and the Diversity Network Alliance. This has helped increase our employees' voice and enabled the Group to serve customers better.

Employee feedback remains an important gauge of how our many varied initiatives affect change. In 2014, we began using a new and more challenging methodology that is aligned to our ambition to be a top employer.

In 2015, our people managers created over 460 individual action plans to improve their teams' experience. This has played a major part in significantly improving our engagement score from 45% in 2014 to 60%. The percentage of our employees who are proud to work for the Group also increased from 68% in 2014 to 80%, while 70% tell others that the Group is a great place to work (up from 55% in 2014).

Annual Report & Accounts 2015

Annual Report 2015

Download Annual Report & Accounts 2015 PDF

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