As one of the UK’s largest general insurer, we are committed to increasing our focus on Corporate Responsibility within our supply chains through improvement programmes, and continually review our key supply chains to eliminate waste and improve efficiency. We have put in place assessment processes for our key suppliers which take into account a wide range of factors which we believe are inherent to operating as a responsible business.
We are committed to conducting our business with suppliers in a fair and honest manner, with openness and integrity, in line with all legal & regulatory requirements, and expect that our suppliers operate to these same principles. This document outlines our key commitments to our suppliers, and details our ethical expectations of the companies that we work with.
Our Commitment to Suppliers
The performance of our suppliers is critical to our business. We will treat our suppliers with respect, and make it our intention to develop relationships that deliver mutual benefit. Our strategy is to deliver the best value through our suppliers.
Our Selection Process
We will conduct supplier tendering and assessment processes in an open and transparent manner. When selecting our suppliers, we assess them against a wide range of criteria, which include:
- Management capability and financial strength
- Ability to deliver enduring quality, value and customer excellence
- Commitment to innovation
- Commitment to corporate and social responsibility
- All applicable sanctions
Consultation and Engagement
We regularly review our supplier relationships to share ideas and encourage best practice. In return, we encourage feedback on DLG as a customer and welcome feedback on how we can improve our policies and processes.
What we expect of Suppliers
It is important for us to work with suppliers that are customer focused, and who run their businesses to the same high standards as we do, managing social and environmental impacts responsibly.
Legal and Regulatory Compliance
We insist that all suppliers adhere rigorously to all relevant legislation and regulation. We will not engage in bribery or corruption in any form and take a zero tolerance approach to any breach of the legislation, whether involving private individuals or public officials. As such we expect our suppliers to enforce a robust anti-bribery policy of their own, as well as complying with the relevant legislation.
We are committed to conducting our business in a fair and honest manner with openness and integrity; we expect our suppliers to operate to the same principles. Our suppliers will be committed to operating to relevant best-practice standards of employment, health, safety and environmental management in the workplace. Our suppliers will provide a clean safe environment for employees, with adequate facilities and will be committed to ensuring that employees are paid a fair wage.
It is our intention to work with suppliers that adhere to the core International Labour Organisation (ILO) standards which ban the use of child labour and compulsory/bonded labour, whilst protecting their right to non-discrimination.
We affect the environment directly through our own operational activities and indirectly through the activities of our supply chains. The environmental challenges facing us all includes the use of resources, the creation of pollution, and the effects of our activities on climate change.
It is important that we not only monitor our own behaviour but also encourage others to adopt best practice, therefore we ask all of our suppliers to support a precautionary approach to environmental challenges, undertaking initiatives to promote greater environmental responsibility, and encouraging the development of environmentally friendly technologies.
We are committed to strong business performance but not at the expense of the environment; and we believe that all businesses should do their utmost to minimise their impact.